Last modified: 13.08.2024

Privacy Policy

Railsware Products Studio, LLC,  United States of America company, having its office at 925 N La Brea Ave, Suite 400, office 560, West Hollywood, CA 90038 ("Railsware", "us", "our", or "we"), managing the Coupler.io (the "Product", “Application”) provides a safe environment for its customers ("Customer", "You") and each user ("User"). We need to collect, process, and store some Personal Data and Navigational Information in order to provide you with the ability to use the Product and subscribe to it, make online payments, and submit support and feature requests for our consideration.

We are dedicated to protecting your privacy. ​ We never sell Personal Data and we carry out all processing operations in strict compliance with  ​ applicable​ global privacy and data protection laws.

This Privacy Policy (herein the “Policy”) applies to the website https://www.coupler.io/  (“Site”) and the Product, and it administers the ways we collect, process, and store data. The Policy has a direct reference to the Terms of Use and applies to it. It also explains how Site visitors, Product users, and Customers can exercise their rights to know, obtain, access, erase, use, delete, or rectify their Personal Data that was of their own free will submitted to us.

When you subscribe to the Product, use the Product, leave support requests, submit product ideas, fill out a survey, or perform an online payment, you give consent and fully agree to the Policy under which Railsware collects, processes, uses, stores, and discloses Personal Data. If you do not agree with the points stated in this Policy, you should not subscribe to any of the Product’s Subscription plans, use the Product, perform an online payment, submit support requests and product ideas, or perform other activities, which may result in supplying us with your Personal Data and Navigational Information.

1. Product User, Customer, and Site Visitor Data

1.1. Personal Data, You Provide

When you register or subscribe to the Product, use the Product, make an online payment, participate in a survey, email us, or in any other way submit your Personal Data to us, Railsware may collect, process, and store the following data: your name, email, your bank card details, and your billing address.

1.2. Data We Collect Automatically

Information that we obtain or collect automatically from your use of the Product: We may automatically collect certain information from your use of the Product, such as usage data, preferences, or any other information concerning how you use the Product.

The data we gather from your device: its type, IP address, the browser you are using, and OS (operating system). We may also monitor your online behavior, including the time of your visit, your online activity at the Site including the URL clickstream through the Site, the pages you visited, the time you spent viewing them, and the frequency of your visits.

We gather this data automatically through commonly used data-gathering technologies, like cookies and web beacons in order to understand how Customers, Users, and Site visitors browse the Site and use the Product. This data helps us manage the Site and the Product, analyze general online behavior and usage trends, and provide targeted advertisements. We also collect demographic information about our Users and Customers that helps us tailor both the Site’s content and the Product functionality in order to meet your expectations and requirements.

When you browse the Site or use the Product, we may collect Personal Data and Navigational Information along with unique User IDs. In addition, we aggregate extra data that refers to the User’s flow, such as the start and the end of a web session, page views, purchases and checkout. We may associate this data with the information we store within the analytics software to Personal Data that you submitted to us. We do this to enhance our Product and Site content and user experience (UX), as well as use this data to improve the Product functionality, our marketing communication, and analytics.

1.3. Sign-in Authentication

You install our Product using the sign-in authentication system. When you use sign-in authentication, we may receive access to your full name and email address. This data is stored by us in compliance with the Privacy Policy. Depending on the sign-in authentication method you use, the sign-in authentication system may also let you know that by installing the Product you will be asked to allow the Product to perform different actions. For Google Sheets add-on for example, you will be asked to allow Product to

  • See, edit, create, and delete your spreadsheets in Google Drive
  • Connect to an external service
  • Allow this application to run when you are not present
  • Display and run third-party web content in prompts and sidebars inside Google applications

Coupler.io use and transfer to any other app of information received from Google APIs will adhere to Google API Services User Data Policy, including the Limited Use requirements.

2. Types of Information

2.1. Personal Data

Under ‘Personal Data’ we understand any data that may allow us to identify you such as your first and last name, phone number, your email address, company name, your billing address, your IP address, geographical location, as well as any other information that refers to you or your workplace (business). We also collect the User ID that is assigned to your browser, and the Customer ID that is associated with the use of the Product and your Coupler.io account.

2.1.1 Categories of Personal Data

Railsware is collecting the following categories of Personal Data from its Users

Category

Description

Sources

Purpose of collection

Identifiers

First and last name, phone number, email address, company name, bank card details, billing address, and IP address. We also collect User ID that is assigned to your browser, and Customer ID that is associated with the use of the Product  and your Coupler.io account.

Coupler.io Product Customers    and Users on their free will input this information on one of the Coupler.io web pages or installed Product or upgrade to a paid plan.

Customer and User IDs are assigned automatically using cookies that track visits to the Site and the Product.

To fulfill the obligations Railsware took as the Product provider and Site owner.

See Articles 3.3 and 3.4 of this Privacy Policy for more information.

Usage of Site and Product

Information on the User interaction with Site and Coupler.io Product: data that refers to your computer and your visits to the Site and the Product such as your browser type, referral source, length of visit, and pages viewed.

Railsware uses cookies, web beacons, and other technologies which are embedded into the Coupler.io Site, the Product, and its pages to collect this data.

To enhance user experience while browsing the Site and using the Product for your projects.

See Articles 3.3 and 3.4 of this Privacy Policy for more information.

Geolocation data

Geographical location refers to your computer and your visits to the Site, and the Product.

Railsware uses cookies, web beacons, and other technologies which are embedded into the Coupler.io Site, the Product, and its pages to collect geolocation data of a user limited to country, state, and city.

To have a better understanding of the Product Users and Customers base.

See Articles 3.3 and 3.4 of this Privacy Policy for more information.

2.2. Navigational Information

'Navigational Information' refers to your use of the Product’s app and browser versions, browser type, IP address, referral source, OS (operating system), geographical location, length of visit and pages viewed, as well as the general Product usage statistics.

2.2.1. Cookies Definition and Categories

Cookies are small files that are received from a web server and are either stored on your web browser until their expiry date, or until the end of each session. You may not agree to accept cookies and refuse them.

Our Site and Product incorporate different cookies that are divided into several categories:

  • Essential cookies are necessary to provide you with our Site and Product core services and functionality, such as enabling Application sign-in;
  • Analytics cookies help us understand how our Site and Product are being used, how good our marketing campaigns perform, and based on the information - customize and enhance both the Site and Product for you; and
  • Performance cookies improve the Sites and Product performance by leveraging non-essential functionality, such as allowing remembering the last position a Site ’s visitor or a user watched a video before this process was interrupted due to problems with an internet connection or other reasons.

2.2.2. Disabling Cookies

Site visitors and Product users have the right to opt-out from using the cookies on the Site and as part of the Product. To reject these cookies you can either follow the instructions provided in the table above or amend your web browser settings and either accept or refuse these cookies.

Opting out from the Essential cookies may result in not being able to access certain functionality that is available on our Site  and as part of the Product.

Here are the links to different web browsers where you can amend your browser preferences, and either enable or disable cookies:

In addition, you can also opt-out from the targeted advertising, like Google Adwords. In order to do so, please visit https://support.google.com/ads/answer/2662922?hl=en

2.2.3. Web Beacons and other technologies

In addition to cookies, we may use other technologies, like web beacons to track user behavior on the Site and the Product. In contrast to cookies, web beacons are small pieces of code (pixels) embedded into the Site.

Web beacons provide the data on what pages Site users visit and when allowing to group them by shared behavior and advertise to them. Web beacons may also rely on cookies that help record such activities as conversion. That is why disabling cookies may result in incorrect web beacon functioning.

2.3. Product Content

When you add a new importer or, in other words, connect a new data source to the Product, Railsware through the Application UI interface will collect and store the credentials of the connected data source account and data destination account. These credentials may include passwords, OAuth tokens, or any other credentials required for our Product to be able to load data from and to a third-party system. Our Application requires this information in order to provide the Services to you.

Data that you load using our Product remains available in your account unless you delete such data, or request the deletion of your account. We store such data in secure encrypted storage to provide you with high-quality Services and the ability to analyze data over different periods. Please note that you can easily delete your data at any time using your account.

When you delete a specific importer from your Product account, as well as delete the corresponding to this importer-connected data source account, we will delete the previously collected and saved credentials for the corresponding data source and data destinations.

If you request Railsware to delete your Product account, all the data stored in your account will be deleted within thirty (30) calendar days from the date of such request, without the possibility of restoration.

2.4. Sensitive Information

Railsware does not intentionally collect, and both Customers and Users should not provide any information about your medical or health conditions, race, and ethnic origin, political opinions, religious and philosophical beliefs.

3. Use of the Information We Collect

3.1. Compliance with this Privacy Policy

Railsware uses the data it collects only in compliance and according to this Privacy Policy. Therefore, Product users should carefully read this Privacy Policy and other agreements published before proceeding with subscribing to or using the Product.

3.2. We Never Sell Personal Data

Railsware does not, and will not, sell Personal Data.

3.3. How We Use the Information We Collect

We use the Personal Data we collect from our Product users to:

  • Enable smooth functioning of our Product, allowing Customers and Users load data from third-party systems (Data Sources) to other systems, Data Destinations (for example, Google Sheets )
  • Enhance Product’s services
  • Manage the Product security and system administration
  • Create accounts and provide information to a PCI-compliant service provider for payment processing
  •  Respond to customer support and other Product-related requests
  • Communicate with the Product users, inform them about important product- and company-related updates
  • Contact the carefully-selected Product users to inform about other Railsware products and services that we think may be of interest to them
  • Distribute other personalized marketing information
  • Hold surveys, send out questionnaires that help us understand our customer requirements and expectations from the Product, support or any other services that we provide
  • Put together and analyze the statistic data of the Product usage
  • Conduct an investigation of unauthorized access and use of Product, fraud, breach and other illegitimate actions

3.4. Use of Navigational Information

We use Navigational Information to operate and improve the Service and the Product. We may also use Navigational Information alone or in combination with Personal Data to provide you with a personalized experience while using Coupler.io Product or navigating the Site.

3.5. Use of Bank Card Information

When you subscribe to the Application, you shall be requested to share your bank card numbers and billing information. Please be aware that Railsware does not store any payment details of yours. You will be requested to enter your bank card numbers and billing details on the infrastructure of payment providers. The data transfers comply with the highest security standards and protocols, in particular SSL and TLS. Once your payment details are transferred, the payment providers process your billing data in accordance with their privacy policies and security guidelines. Railsware does not process your billing details upon transmission to the payment providers.  

3.6. Service Providers

Railsware may employ other organizations and persons ("Agents”) to perform tasks or provide services to Product Users and may need to share your Personal Data or Navigational Information with them to provide information, Products, and services to you. These tasks and services may include marketing and support activities, analyzing different types of data, providing auditing, security, development, and testing, as well as advisory and legal services. In all the cases when Railsware shares your information with such Agents, we will request for the Agent to accept and strictly observe our Privacy Policy.

3.7. Data Security

Railsware applies different security technologies, guidelines and procedures to ensure complete security, as well as full confidentiality of the Personal Data you provide. We also take measures to avoid unauthorized access to personal data and electronic communication systems.

Railsware applies an encrypted JSON Web Token mechanism to verify access to a Product account and identify a User, providing a secure environment for all authorized Users to use the Product.

For any questions that relate to the security of your Personal Data, please email us at contact@coupler.io

3.8. Data Retention

Railsware will retain your Personal Data for the period required to the time needed to provide product features in the secure encrypted storage, fulfill the obligations it took as a Product provider, or unless a longer period of time is required by law for tax, legal or other regulatory reasons. Railsware will delete all Personal Data at the earliest date per your request.

Railsware stores Product usage information in log files except for Personal Data and data itself for the time needed to provide product features in the secure encrypted storage. No passwords, OAuth tokens, Google Drive URLs, or any other credentials are stored in log files as well. To learn more about the Product usage data storage and retention, please refer to clause 2.3. of this Privacy Policy.

3.9. Social Media Features

The Site  incorporates some social media features and widgets. It allows ‘Share’ - for Facebook, ‘Tweet’ - for Twitter, and ‘Share’ - for Google+ content on certain Site’s pages. These social media features (buttons) may gather some Site visitor-related (IP address, page visits) information. The actions connected to the social media features and widgets are covered by the policy of the company which enables them.

3.10. Links and Third-Party Sites

The Coupler.io Site includes links to third-party sites. These sites may offer certain services to end-users. Railsware does not take any responsibility for their content, services, administrators, practices and policies, and does not endorse them. Railsware also does not bear any responsibility for the privacy of information that you submit on these resources, since this Privacy Policy does not apply to them. We recommend you to familiarize with the Privacy Policy and other legal documents before submitting or sharing any Personal Data with them.

3.11. Third-Party Services    

The Site includes third-party systems that allow for support requests or product-related idea submissions, as well as adding comments to articles published on the Site blog. The system, which accepts support requests and product ideas, provides us with the name and email of a user who submitted it so that our team can take action and respond to these messages. The system, which enables users with the right to publish comments, performs Personal Data collection, storing, and processing on its side, giving us the right to monitor the comments that appear on the Site’s blog.

3.12. International Transfer of Information

To perform our operations, we may transfer and access Personal Data from around the world, including the United States, the EU, and other countries. While transferring the data, we take the necessary measures to safeguard the activity in general, and the data subjects in particular to ensure an appropriate level of protection for their fundamental rights. The Privacy Policy shall apply even if Personal Data is transferred or accessed from other countries.

3.13. Compelled Disclosure

Railsware reserves the right to disclose personal data to public authorities in accordance with a legal liability to perform their duties, such as customs and tax authorities, financial investigation units, judicial administration and other parties if the EU or the Railsware's representative member state law allows to exercise such disclosure in the public interest, including protection of your and other people's safety.

4. Data Privacy Framework

4.1. Adherence to Data Privacy Framework

Railsware Products Studio LLC complies with the EU-U.S. Data Privacy Framework (EU-U.S. DPF), the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. Data Privacy Framework (Swiss-U.S. DPF) as set forth by the U.S. Department of Commerce.

Railsware Products Studio LLC has been certified by the U.S. Department of Commerce that it adheres to the EU-U.S. Data Privacy Framework Principles (EU-U.S. DPF Principles) with regard to the processing of personal data received from the European Union in reliance on the EU-U.S. DPF and from the United Kingdom (and Gibraltar) in reliance on the UK Extension to the EU-U.S. DPF.  

Railsware Products Studio LLC has been certified by the U.S. Department of Commerce that it adheres to the Swiss-U.S. Data Privacy Framework Principles (Swiss-U.S. DPF Principles) with regard to the processing of personal data received from Switzerland in reliance on the Swiss-U.S. DPF.  If there is any conflict between the terms in this Privacy Policy and the EU-U.S. DPF Principles and/or the Swiss-U.S. DPF Principles, the Principles shall govern.  

To learn more about the Data Privacy Framework (DPF) program, and to view our certification, please visit https://www.dataprivacyframework.gov/ .

4.2. Complaints mechanism

In compliance with the EU-U.S. DPF and the UK Extension to the EU-U.S. DPF and the Swiss-U.S. DPF, Railsware Products Studio LLC commits to cooperate and comply respectively with the advice of the panel established by the EU data protection authorities (DPAs) and the UK Information Commissioner’s Office (ICO) and the Swiss Federal Data Protection and Information Commissioner (FDPIC) with regard to unresolved complaints concerning our handling of personal data received in reliance on the EU-U.S. DPF and the UK Extension to the EU-U.S. DPF and the Swiss-U.S. DPF.

In compliance with the EU-U.S. DPF, the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. DPF, Railsware Products Studio LLC commits to resolve DPF Principles-related complaints about our collection and use of Your personal information. EU, UK, and Swiss individuals with inquiries or complaints regarding our handling of personal data received in reliance on the EU-U.S. DPF, and the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. DPF should first contact Railsware Products Studio LLC at: contact@coupler.io. Railsware Products Studio LLC may be subject to the investigatory and enforcement powers of the FTC.

4.3. Binding arbitration

Under certain conditions You have the possibility to invoke binding arbitration for complaints regarding Data Privacy Framework compliance not resolved by any of the other Data Privacy Framework mechanisms. Please find more details on this here –

https://www.dataprivacyframework.gov/framework-article/ANNEX-I-introduction  

4.4. Transfers to third parties

In case Railsware Products Studio LLC transfers any personal information that is subject to Data Privacy Framework, to the third parties, Railsware Products Studio LLC  shall remain liable under the DPF Principles if such third parties process such personal information in a manner inconsistent with the DPF Principles, unless Railsware Products Studio LLC proves that it is not responsible for the event giving rise to the damage.

5. Data Subject Rights

5.1. Product User Rights

If you are our Product’s User or Customer, you have the following rights:

  • To request Railsware to disclose what Personal Data it collects, uses and discloses (to request to know)
  • To request access to your Personal Data
  • To remove consent from being contacted by email, phone and other means of communication
  • To request for all Personal Data that was received from you to be deleted from all our records
  • To request that we update, correct or remove any omissions in your Personal Data that we store
  • To opt out from all kinds of direct marketing and other communication
  • To request us to delete your Personal Data
  • To object to the processing of your Personal Data, or ask us to restrict the processing of your Personal Data, or request portability of your Personal Data
  • To withdraw your consent from collection and processing of your Personal Data at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect the processing of your Personal Data conducted in reliance on lawful processing grounds other than consent.

5.2. How Data Subjects can Exercise their Rights

In order for Data Subjects to exercise any of the rights listed in Article 5.1 of this Privacy Policy, please email your request to contact@coupler.io   After we receive your request, our team will verify your request. We will provide a response to your request within forty-five (45) days, informing you about the steps we have taken to ensure that your rights are exercised.

5.3. Opting Out from Our Communication

You may opt-out from our marketing communication by pressing the 'unsubscribe' link, which is located at the bottom of our email, or sending your unsubscribe request at contact@coupler.io

You cannot unsubscribe from our transactional emailing (which also includes Welcome, Confirmation, Billing plan-related emails, invoicing, as well as Product updates), and other information which refers to your Coupler.io Product account.

5.4. Children's Information

Our Product is not intended for children's use. We do not knowingly collect any data from children under the age of 16. If you think that we might have gathered some information from children under the age of 16, please let us know at contact@coupler.io and we will delete this data from our databases and other applicable resources if any.

6. Sub-processors

Railsware uses a range of third-party sub-processors that are authorized to process the Product user and customer data, and help us deliver the Product functionality, as well as the accompanying support services in full.

Entity Name

Purpose

Location

Google Inc.

Infrastructure

United States

Amazon Web Services, Inc.

Infrastructure

United States

New Relic, Inc.

Infrastructure

United States

Help Scout, Inc.

Customer support

United States

MailerLite UAB

Transactional and marketing emailing

Lithuania

SendGrid, Inc.

Transactional and marketing emailing

United States

Mailtrap.io, Railsware Products Studio, LLC

Transactional and marketing emailing

United States

Disqus, Inc.

Reader comments

United States

Typeform SL

Customer feedback

Spain

WPEngine, Inc.

Infrastructure for blog

United States

LinkedIn Ireland Unlimited Co

Marketing analytics

Ireland

Twitter, Inc.

Marketing analytics

United States

Facebook, Inc.

Marketing analytics

United States

Microsoft, Inc. (Clarity)

Marketing analytics

United States

Retyp, LLC d/b/a OptinMonster

Marketing analytics

United States

Amplitude, Inc

Marketing analytics

United States

Liidio Oy

Marketing analytics

Finland

Tapfiliate B.V.

Marketing analytics

Netherlands

Taxamo Checkout Ltd (Pipedrive)

CRM

Ireland

ReplyApp Inc

Communication

United States

Slack Technologies, LLC

Communication

United States

Zapier Inc.

Communication

United States

Calendly LLC

Communication

United States

7. General Clauses

7.1 Changes to the Privacy Policy

We reserve the right to review and make amendments to this Policy. When the changes are made, we will update the Privacy Policy and amend the 'Last modified' date, which is indicated in the top left corner of this Policy, to the day when the latest amendments were made.

7.2 Contact us

For any additional questions or inquiries about the Privacy Policy, please send an email at contact@coupler.io

Coupler.io uses cookies to enhance your browsing experience, analyze traffic and serve targeted ads. By continuing to use our site and application, you agree to our Privacy Policy.